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Terms and Conditions

General

The minimum age for enrolment is 16.
Start dates can only be altered prior to the start of the course. A £20 fee will be charged.
The school reserves the right to change teachers, times, rooms and location of courses.
The school reserves the right to combine classes if necessary if numbers are low and close classes if numbers fall and place students in suitable other classes which may be in a different location.
The school accepts no responsibility for personal injury or for the loss or damage to students personal property while on the school premises.

Attendance

If attendance falls below 80% a student may lose their place in the class and may have to continue in a different location, class or time. No refunds will be given and the Home Office will be informed.
It is the responsibility of students to inform reception of all illnesses and holidays.
Attendance is recorded electronically. Students need to log in when they enter and when they leave. The school will not provide an attendance certificate if students fail to do this.

Registration fee

A registration fee of £35 will be charged on all courses.
It covers the cost of all school letters, administrative help, and work involved with London transport discount forms and Barclays Bank applications.
It does not cover the cost of External examination fees, personal medical insurance, £5 London Transport fee, £10 Barclays Bank account fee, social programme.

All Students are entitled to

Student records

It is the responsibility of the student to keep the school informed of changes to personal details

Refunds and cancellations

Refunds will only be given if a student is refused a student visa
In such cases original documentation must be provided
20% of the course fee with a minimum of £100 will be retained
Fees and/or courses are not transferable to another student
Refunds may take up to 2 months from the date the original documentation has been received.
Examination fees cannot be refunded
Refunds will not be given if a student withdraws visa application
Refunds will not be given if the student is asked to leave the country by the British Authorities
Refunds will not be given to students who are refused entry into the country at ports of entry without entry clearance as a student
Registration fees, accommodation booking fees and courier fees are non refundable
Airport transfers can be changed, postponed or cancelled with a minimum 1 week’s notice in writing

Accommodation

The school reserves the right to provide alternative accommodation should the student’s first choice not be available.
Cancellation policy for homestays

30 days or more prior to the arrival date, your fees will be refunded in full.
Between 29 and 8 days, your fees will be refunded, minus 1 week
Between 7 days and 3 days, your fees will be refunded, minus 2 weeks
2 days or less (including failure to advise of non arrival), your fees will be refunded minus 4 weeks

14 days or prior to the arrival date, your fees will be refunded in full
Between 13 and 8 days, your fees will be refunded minus 1 week
7 days or less (including failure to inform us of non arrival), your fees will be refunded minus 2 weeks.

28 days or more prior to the arrival date, your fees will refunded, minus 5% or the total accommodation fee
Between 27 and 8 days, your fees will be refunded minus 50% of the total accommodation fee
7 days or less, your fees will not be refunded

All cancellations must be received during office hours Monday to Friday between 8.45 am and 6 pm. Saturdays, Sundays and national holidays are excluded (including the days between Christmas and New Year).

Classes

The maximum class size is 25. Occasionally classes will rise above this number temporarily until students are allocated to other classes
In every class there is a 30 minute break in the evening it is 5 minutes

There is a 5 minute break in between classes to allow for teacher change over
Each term normally lasts 3 months. At the end of each term your level and teacher may be changed
Teachers sometimes fall ill. In this case we will try to provide a substitute. This is not always possible
The school operates continuous enrolment which means students will join the class any Monday during each term
Students on part time courses are placed in the same classes as full time students and come from between 1-4 days instead of five. The teacher will attempt to keep part time students aware of what they have missed.
Only English is to be spoken in the class. Students will be asked to leave the class if they repeatedly speak any other language after being warned by the teacher

Holidays

The school is normally closed for 5 weeks during the year. The school will add weeks onto courses to compensate for time lost due to these closures. Students on student visas are expected to use some of their holiday entitlement when the school is closed
For students on student visas the following holiday entitlement is allowed in addition to school holidays. Absence from the school during this entitlement will not affect a student’s attendance record

Conduct and discipline

The school reserves the right to expel students if they physically or verbally abuse any other student or member of staff. They will be given one verbal and one written warning and on the next incident they will be asked to leave. In the case of gross misconduct the student will be asked to leave immediately. No refunds will be given in this case
Smoking is not permitted in any of the school buildings or outside areas within the school
Students can make a complaint in writing to the Principal about any aspect of the school, its staff and/or accommodation service. They will be answered within 24 hours in writing. If a complaint cannot be resolved students are permitted to complain to English UK in writing who will investigate their complaint on their behalf.